BlueStream Entertainment Privacy Policy

1. Introduction

Welcome to Bluestream Entertainment ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bluestreamentertainment.ca, use our services, or communicate with us.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services or provide us with your personal information.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Complete forms on our website (such as contact forms, quote requests, or consultation bookings)
• Sign up for our newsletter or promotional communications
• Book our services or enter into a contract with us
• Communicate with us via email, phone, or other channels
• Provide feedback, reviews, or testimonials

This information may include:

• Contact information (name, email address, phone number, mailing address)
• Event details (date, venue, type of event, guest count)
• Payment information (processed through secure third-party payment processors)
• Communication preferences
• Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of your visit
• Click patterns and interactions with our site

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your service requests
• Communicate with you about your inquiries, bookings, or services
• Send you updates, newsletters, and promotional materials (if you've opted in)
• Personalize your experience and deliver content relevant to your interests
• Analyze usage patterns to improve our website and services
• Protect against, identify, and prevent fraud and other illegal activities
• Comply with legal obligations
• Enforce our terms and conditions

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Email marketing services (such as Brevo)
• Payment processors
• Website hosting and maintenance providers
• Analytics providers
• Customer service and support providers

These service providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. Cookies are small text files that are stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our website
• Functionality cookies: Enable us to personalize content and remember your preferences
• Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review our security practices and update them as necessary to maintain the integrity of our systems.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your information in certain circumstances.
• Withdrawal of consent: You can withdraw your consent at any time where we rely on consent as the legal basis for processing.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Bluestream Entertainment
Email: privacy@bluestreamentertainment.ca
Phone: (780) 555-1234
Address: Peace Region, Alberta, Canada

Last Updated: July 28, 2025